Information We Collect
When you place an order or contact us, we collect information necessary to fulfill your request: name, email address, shipping address, and payment information. Payment information is processed by our secure payment processor and is never stored on our servers.
How We Use Your Information
We use your information to process and fulfill orders, communicate with you about your order status, and send you relevant product and policy updates if you have opted in. We do not sell, rent, or share your personal information with third parties for marketing purposes.
SMS Messaging and Consent
When you provide your mobile phone number and consent to receive SMS messages from Hotspan, we may use your phone number to send one-time verification codes and other transactional messages that you have specifically requested or consented to receive.
Message and data rates may apply. Message frequency varies based on your interactions with Hotspan. You may reply HELP for help or STOP to opt out of SMS messages at any time.
Consent to receive SMS messages is voluntary and is not a condition of purchase. Consent provided specifically for SMS verification messages does not constitute consent to receive marketing or promotional text messages.
We do not sell, rent, or share SMS opt-in information or consent with third parties for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for their marketing or promotional purposes.
Cookies
Our website uses cookies to improve your browsing experience, analyze site traffic, and remember your preferences. You may disable cookies in your browser settings, though some site functionality may be affected.
Data Security
We implement industry-standard security measures to protect your personal information. All transactions are encrypted via SSL. We retain your data only as long as necessary to fulfill the purpose for which it was collected or as required by law.
Your Rights
You have the right to access, correct, or delete your personal information at any time. To make a request, contact us at support@hotspan.com. We will respond within 30 days.
California Residents
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at the address above.
Contact
For privacy-related questions, contact us at support@hotspan.com.