Information We Collect
When you place an order or contact us, we collect information necessary to fulfill your request: name, email address, shipping address, and payment information. Payment information is processed by our secure payment processor and is never stored on our servers.
How We Use Your Information
We use your information to process and fulfill orders, communicate with you about your order status, and send you relevant product and policy updates if you have opted in. We do not sell, rent, or share your personal information with third parties for marketing purposes.
Cookies
Our website uses cookies to improve your browsing experience, analyze site traffic, and remember your preferences. You may disable cookies in your browser settings, though some site functionality may be affected.
Data Security
We implement industry-standard security measures to protect your personal information. All transactions are encrypted via SSL. We retain your data only as long as necessary to fulfill the purpose for which it was collected or as required by law.
Your Rights
You have the right to access, correct, or delete your personal information at any time. To make a request, contact us at privacy@labs.hotspan.com. We will respond within 30 days.
California Residents
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at the address above.
Contact
For privacy-related questions, contact us at privacy@labs.hotspan.com.