This Refund Policy applies to purchases made through the Hotspan Labs website and governs the circumstances under which refunds, returns, or exchanges may be issued. By making a purchase, you agree to the terms outlined below.
To be eligible for a return or refund, items must be:
Certain items may be non-returnable, including products that have been opened, used, damaged after delivery, or marked as final sale.
Return requests must be submitted within 30 days of the delivery date. Requests received after this period may not be eligible for a refund or exchange.
To initiate a return or refund request, contact us at support@hotspan.com with:
Our support team will provide return instructions if your request is approved. Unauthorized returns sent without prior approval may not be accepted.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment. Processing times may vary depending on your payment provider and may take several business days to appear on your statement.
Original shipping costs are non-refundable unless the return is due to an error on our part, such as an incorrect or defective item. You may be responsible for return shipping costs unless otherwise stated at the time of approval.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the damaged packaging and product. We will work to resolve the issue promptly at no additional cost to you.
We may offer exchanges for eligible items, subject to availability. If an exchange is approved, replacement items will be shipped once the original item has been received and inspected.
The following are not eligible for return or refund:
Orders may be canceled only if they have not yet been processed or shipped. Once an order has shipped, it cannot be canceled and must follow the return process described above. Contact us immediately at support@hotspan.com if you need to cancel a recent order.
Hotspan Labs reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.